14-Day Money Back Guarantee
Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within fourteen days from when it was shipped, with a Return Merchandise Authorization. You will only pay for return shipping and insurance fees. To receive a return authorization on orders shipped within the United States please call 212.840.8808.
Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 14 days.
To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 212.840.8808. Please retain all packing materials unless instructed otherwise by Diamond Stars Jewelry, Inc. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. Diamond Stars Jewelry, Inc. will not be responsible for lost or damaged returned shipments.
*Returns do not apply to the following items:
1 .Item(s) shipped over 14 days ago.
2. Custom Orders, Altered Items per clients request, Engraved Items.
3. Items that became damaged or defective after delivery.
We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.
Returns are processed during weekdays once the items have been received at our store. Following receipt of your returned item, you’ll receive a confirmation email. Please allow an average of 1-2 weeks for full processing. We will review the returned item(s). Items that show signs of wear or have been altered, resized (by a jeweler other than Diamond Stars Jewelry, Inc.), or damaged cannot be accepted for return. Please allow another 7 – 10 days after processing for your bank to post credit against your account.
Engraved jewelry items, Special orders or Custom orders are final sale and are not eligible for return. Returns without a Diamond Stars Jewelry, Inc. return code, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.
To return a jewelry item to Diamond Stars Jewelry, Inc., follow the below process:
1. Your Return Authorization Code must be written at the bottom of your original invoice. Make a copy for yourself and write Auth # on the box in pen.
2. Package Your Return. We recommend you use the original shipping box, including all original packaging and collateral material. If your item was delivered with a diamond or a stone certificate and that certificate is not returned, you will be liable for the $250 replacement cost. For security reasons, do not write Diamond Stars Jewelry, Inc. anywhere on the outside of the box.
3. Insure Your Package with the carrier for the full amount.
4. If your item is over $500: We recommend you ship your package via US Postal Service insured for the total value of the contents. If you wish, you may request a return receipt at a nominal fee that alerts you once Diamond Stars Jewelry, Inc. has received your shipment. On shipments of $1000 or more, we recommend using US Postal Service Registered Mail™ for optimal tracking capability. (FedEx® will not insure merchandise over $500 and UPS® will not insure merchandise over $1000).
If you have any questions about our return procedure, please contact us at 212.840.8808.
Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. Diamond Stars Jewelry, Inc. will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for FedEx pick up and/or inspection.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.
After Your Return is Received by Diamond Stars Jewelry, Inc.
Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code, or include Diamond or Stone Grading Report(s) can delay receiving your return.
Once entered into our system, your return must be inspected by our team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment. If you have any questions about your return, please call Diamond Stars Jewelry, Inc. 212.840.8808.
Credits to Your Charge Card
Credit card purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that Diamond Stars Jewelry, Inc. has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary.
Cancel or Change an Order
If you would like to change or cancel an order please call Diamond Stars Jewelry, Inc. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.